“Customer Service and care is at the heart of Totum Finance, and if you should feel aggrieved, at the care and service you have received, it is vitally important that you raise this complaint with us. It is my promise ot our customers that any complaint will be taken very seriously and dealt with me personally”.
We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the service we provide on your account, please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows: